My subscribers moved my emails to “primary” but it’s still going to spam. What can they do?

In some cases, subscribers may report your emails are going to their spam folder, even if they have moved your emails to the “Primary” inbox in Gmail (or another email client).

The next step is to ask your subscriber to whitelist your sending domain. 

If they are using a personal email address and a domain such as Gmail, they can whitelist your sending domain by following these instructions

If they are using a corporate email address, they may need to ask their IT departments for help.

This will help your users ensure that your emails do not go to spam and improve your overall deliverability.

You may want to include this information in your welcome email as well.

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