Why are some of my subscribers missing after importing them?

Did you notice that your final subscriber count in beehiiv is lower than the number in the original CSV that you imported? If so, there is no need to panic. 

This is a relatively normal occurrence because beehiiv automatically removes the inactive and/or duplicate emails from any CSV import.

For example, your CSV might have had 10,000 subscribers, but only 9,200 of them are in beehiiv. This could be due to a number of reasons from invalid or duplicate email addresses, to formatting errors and system incidents.  

Our import process is specifically designed to reduce bounce rates and increase open rates, which will further improve your domain reputation and deliverability. 

If you have not imported your subscribers yet, you can refer to this article.



Was this article helpful?