By default all accounts no matter which plan will have an import limit of 2500 contacts until the account has been approved. This is put in place to protect against spam, and ensure a high domain reputation for beehiiv customers as a whole.
We have implemented a variety of ways to validate your account and increase sending limits with Stripe Identity Verification and our manual account verification processes.
Again these steps are put in place to protect our core domain IPs and sending reputations which are some of the best in the email industry for our customers.
If you are blocked or are having issues with import limits and or verification please don’t hesitate to contact support and we can help you solve this immediately.